PDF version of resume
Summary
I am a Senior Product Designer with passion for creating intuitive elegant experiences that exceed user expectations. I have over 15 years of experience designing customer facing products & internal tools for mobile and desktop devices. I lead collaborative teams that drive change in fast-paced environments. My key skills include listening, empathy, telling stories and being agile.
Senior Product Designer, Contracting
August 2014 to Present
- Clients: Thrivent Financial, Charles Schwab, U.S. Bank, Wells Fargo, PayPal (Xoom)
- Ideate concepts, prototype, develop user journey maps, personas, user flows and wireframes; Figma expert
- Iterate and design from informative user research, team insights and best design practices
- Create, maintain and optimize design systems and reusable component libraries
- Highly skilled in Figma
- Run and lead Design Thinking workshops and other collaborative activities
- Partner with Product Management and Engineering to ship products that make a measurable impact
- Lead and mentor design teams
- UX Design Instructor at Academy of Art University
Senior UX Designer, PayPal (Xoom Corporation)
April 2013 to August 2014
- Design compelling easy-to-use online user experiences for web and mobile/li>
- Develop user scenarios, create user flows, sketch concepts, build prototypes and wireframes
- Manage user research and usability testing; analyze user data
- Foster relationships to understand business needs, development capabilities and advocate for users
- Partner closely with product managers and technology teams throughout iterative Agile release cycles
User Experience Director, Moody’s Analytics
September 2009 to April 2013
- Effectively communicate user experience value to gain key stakeholder buy-in
- Build and scale UX team, identify training needs, mentor and provide design guidance
- Direct global user experience team integrating 7 web applications into one SaaS solution
- Define user experience direction and goals; establish design principles
- Implement efficient UX/UI processes, design systems and component libraries
- Analyze user research data and user metrics
Senior User Experience Manager, Bank of America
April 2006 to August 2009
- Manage, coach and inspire a team of designers on various online banking projects
- Define UX design processes to ensure product execution, quality and customer delight
- Plan and execute a balance of tactical work against strategic vision
- Evaluate business requirements and project scope to assess design efforts
- Develop and maintain visual design systems and component libraries
Senior Designer, Consultant
October 2005 to April 2006
- Clients: Intel, Cisco WebEx, OSIsoft, PDL BioPharma, Indus, Fernbacher Productions/li>
- Work directly with clients to create, design and deliver demos and web sites
- Manage and track budgets, production schedules and project development
Web and Visual Producer, Novartis (Chiron Corporation)
May 2002 to October 2005
- Redesign, maintain, develop and enhance corporate websites and departmental intranet sites
- Work directly with the CEO, CFO and senior management to plan and implement programs and events
- Lead, mentor and manage designers to create and produce interactive demos and presentations
Interactive Art Director, Packtion
May 2000 - June 2001
- Art direct and lead a collaborative team that built 4 online software products
- Manage visual designers and information architects to develop design concepts and user interactions
- Work directly with Company Presidents to develop strategic messages and sales presentations
Web/Graphic Designer and Design Instructor
October 1996 - May 2000
- Client list: Accenture, Diamond, uBid, Harvard Business Review, Mitutoyo and Columbia College
- Work with web producers to develop, implement and execute look and feel for best-of-breed web sites
- Ensure accurate design, meet deliverables on time and stay within scope of project goals
- Instruct web design and Photoshop courses
- Create and develop course objectives, outlines, lesson plans, homework assignments and long term projects
EDUCATION: University of Illinois at Urbana/Champaign
- Master of Education, Human Resource Development 4.8/5.0
- Bachelor of Science in Psychology, Industrial/Organizational Behavior
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